Lisa Vaughn-Olstad

Interaction/Visual Designer : Rancho Bernardo, CA : Temporary

Mon, 15 Apr 2013 16:00:12 EDT

Seeking a talent who can wear many hats successfully. Someone who is both hands on AND conceptual. Ideation...visual creation...workflows, wireframes, information architecture, and documentation. Create comps, layouts, and specification documents for engineering team. Talent who possesses good graphic sense...modern, clean design is ideal.

TEAM: Small in-house team that functions like an agency.

Deliverables: Icons, mobile UI, tv interfaces, R&D, proposals

Global project work.

PERSONALITY FIT: Entrepreneurial, curious

Travel out of country required quarterly.

TOOLS: Photoshop, Illustrator, motion graphics
NICE TO HAVE: MAYA, CSS, HTML, Flash prototyping

Online Content : Piscataway, NJ : Temporary

Tue, 23 Apr 2013 21:00:03 EDT

Department: Internet Sales & Operations
This position is a combination of project management, content management using a Content Management System (CMS), and copywriting / editing for a B2B Support site.

Candidates for this position must have documented experience writing customer-friendly, support-oriented website copy and managing large volumes of content.

Position involves assisting the Online Customer Support Content Development Manager with B2B content development and maintenance, and new project implementations.

The ideal candidate for this position has 3-5 years professional writing experience, is a quick learner, handles stress well, and is eager to be challenged.

Responsibilities
• Research, write and edit new online customer-facing Support content for B2B customers, and review and maintain existing content.
• Facilitate weekly cross-functional meetings with Area teams to identify call drivers and develop new content.
• Act as liaison with Legal Department on new or edited Support content.
• Manage vendor relationships for outsourced content creation.
• Perform gap analysis and maintain logs and content inventories.
• Use online analytics tools to monitor content trends
• Assist with employee communication of new online customer Support enhancements.
• Content entry using an Adobe CMS.
• Perform QA for new content and User Acceptance Testing for project implementations.
• Assist with other project-related tasks as needed.

Note: Although the majority of the work will be M-F during business hours, the candidate must be willing to work late night/early morning (including weekend nights) as needed for project implementations, which could be anywhere from 2-6 days per month.

Qualifications
• Bachelors degree in English, Journalism or Marketing, or related discipline
• 2-3 years professional writing experience with customer-facing content (please include three samples of your previously published work)
• 1-2 years web design or intranet CMS management experience
• 1-2 years wireless (or other high tech) experience
• Excellent verbal and written communication, organizational, interpersonal and analytical skills
• Detail-oriented, excellent follow through, ability to multitask, manage projects and workflow, and work well under tight deadlines in a fast paced environment.
• Must be a self-starter who is comfortable working independently.
• High proficiency in MS Office (Word, Excel, PowerPoint, Project) required; proficiency in PhotoShop.
• Proficiency with Adobe’s (formerly Omniture) Publish or CQ5 tool is highly desired, but not required.
• Experience working with online analytics tools like HBX or Site Catalyst is desired, but not required.

Primary Skill Requirement
• 2-3 years professional writing experience with customer-facing content (please include three samples).

Web Analytics Consultant : San Francisco, CA : Temporary

Tue, 23 Apr 2013 20:30:03 EDT

Web Analytics Consultant responsibilities:
· Support the analytic needs of business units by analyzing web traffic using click stream tool, Omniture and data warehouse to produce reports relating to outcomes.

· Key player with the Omniture SiteCatalyst tool- implementation and maintenance
o Will develop site tagging requirements and support implementation.

o Support client's developers and third parties throughout the implementation process

o Define, analyze and manage key metrics across all client report suites.

o Help in the creation of JavaScript and assist with its implementation for reporting and optimization

o Validate and debug implementation and follow through on issues until resolved

o Communicate constantly with clients and staff throughout the project lifecycle and provide regular status updates.

o Work with Account Managers to answer Omniture SiteCatalyst questions and report issues.

o Replicate issues, documenting step by step instructions.

o Train clients and staff on use of Omniture SiteCatalyst and new web analytics tools.

o Keep up to date with Omniture best practices, Omniture announcements, and industry research.

JOB QUALIFICATIONS:
· Minimum 3+ years working with standard click stream analysis tools: Omniture, HBX, CoreMetrics etc.

· 4-year college degree

· Strong computer proficiency required with excellent working knowledge of click stream tools; Sitecatalyst preferred

· Proficiency with Microsoft Excel and some writing in javascript and php.

· Previous experience in implementing click stream tool; Sitecatalyst preferred

· Intermediate-to-advanced JavaScript skills

· Project management experience

· Strong writing and communication skills a must

· Strong analytical and organizational skills and highly detail oriented habits

· Diligent work habits and ability to meet deadlines

· Must be comfortable and responsible enough to work autonomously in a remote environment

· Self-motivated, creative, confident and energetic personality

· Fast learner with strong problem solving skills

Primary Skill Requirement
Minimum 3 years working with standard click stream analysis tools: Omniture, HBX, CoreMetrics, etc.

Merchandising Specialist : San Jose, CA : Talent Bridge/Temp-to-Perm

Mon, 29 Apr 2013 13:00:03 EDT

In this position, the Merchandising Specialist will assist in the day-to-day content management and merchandising efforts of the store. Tasks include updating the store fronts, creating weekly newsletters, managing publications in the content management system, sales reporting and status updates, analysis of competition and industry trends, special projects as needed.

We are looking for an energetic self-starter with merchandising or marketing experience, an analytical mind and who shows great attention to detail. Must adapt quickly to a fast-paced environment.

Bachelor's degree is required
3+ years of work experience in book publishing or related field
E-commerce experience desired
Strong analytical and problem solving skills
Ability to meet deadlines and prioritize multiple projects
Must be a self-starter who can work independently as well as within a team
Strong attention to detail
Must possess strong written and oral communication skills and have strong interpersonal skills
Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Familiarity with content/asset management systems, Salesforce and email services a plus
Avid reader and a passion of literature a plus.

Department Operations Manager : Basking Ridge, NJ : Temporary

Tue, 16 Apr 2013 18:00:04 EDT

As the operations manager your main responsibilities will be the operational support of program and project managers by providing application support (Sharepoint, Excel, Clarity), process training, job aid creation, as well as dashboard and report development. This role will also support organizational initiatives to drive business improvements, and recommend and implement process improvements.

The Dept. Operations Manager will provide oversight and technical assistance. This role has both a technical component as well as a process support component.

Your duties will include:
• Develop strategies for change management and lead change efforts across the organization.
• Ensure staff compliance with policies and processes
• Support the creation and development of Sharepoint sites.
• Analyze project and program metrics, create reports and/or dashboards.
• Develop Excel spread sheets to pull data, calculate KPIs and develop reports.
• Lead and participate in projects to standardize policies, procedures and processes across programs and operational units.
• Consolidation of dashboard reports for executive review.
• Support program and project managers on technical issues (Sharepoint and Clarity) and process related questions/issues.

Qualifications
• Bachelors Degree required
• Strong communication and facilitation skills – must be able to communicate succinctly with executive and exert influence with partners
• Expert level knowledge of MS Project, Visio, Excel, Powerpoint, Clarity and SharePoint
• General knowledge of Project and Program Management
• Understanding of Agile methodologies
• Excellent organization and time management skills
• Results oriented, strong sense of urgency, proactive and flexible
• Superior quantitative and analytical skills, ability to work in the details
• Experience in a technical role requiring Clarity PPM tool, Excel, SQL & Sharepoint support

Knowledge, Skills, and Ability:
• Very strong communication skills with executives and ability to influence others
• Ability to gather, analyze and organize complex data, arrive at reasonable and carefully substantiated conclusions.
• Ability to present data and information effectively orally and in writing.
• Broad knowledge of business process techniques, models and tools (without a rigid commitment to a single approach) and the ability and willingness to apply them in a strategic and flexible manner.
• Strong leadership skills and the ability to function in a matrix-style organization with a strong action-oriented and collaborative culture.
• Ability to build and maintain effective relationships with business partners, clients prospects, subcontractors, and consultants.

Primary Skill Requirement
Bachelor's degree required; Experience in a technical role requiring Clarity PPM tool, Excel, SQL & Sharepoint

Web Content Writer : Piscataway, NJ : Temporary

Thu, 25 Apr 2013 21:00:07 EDT

The candidate will be writing customer Support web content for client's products and services. Position involves assisting the Online Customer Support Content Development Manager with content development and content revisions, and new project implementations. The team creates customer Support content including FAQs, How To Guides, simulators, aggregated content landing pages, glossary, and more.

Candidates for this position must have documented experience writing customer-facing website copy and managing large volumes of content. The ideal candidate for this position has 3-5 years professional writing experience, is a quick learner, handles stress well, and is eager to be challenged.

• Write and edit online copy for .com Support
• Perform resource on projects to understand how to communicate key concepts to customers
• Implement copy improvements to increase readability
• Manage stakeholder feedback on proposed copy and reconcile differences of opinion while maintaining version control in documentation
• Identify opportunities to promote and drive Community (forums) utilization from Support content
• Use Voice of the Customer listening activities like search queries, Community posts, surveys, and calls to Customer Service to ensure content is thorough and in customer-centric language
• Ensure copy adheres to the Verizon brand voice and editorial style guide
• Lead weekly cross-functional meetings with stakeholder teams to identify call drivers and develop new content
• Manage stakeholder requests for new content or content updates
• Participate on stakeholder teams and communicate status of content projects
• Interface with stakeholders on content requests and adhere to launch plan and project timelines
• Act as liaison with Legal Department on new Support content
• Communicate content updates and projects to immediate team members and larger content development stakeholder audiences
• Perform content entry and application management using Adobe’s Publish and CQ5 content management systems
• Assist with other content tasks as needed.

Note: Although the majority of the work will be M-F during business hours, the candidate must be willing to work late night/early morning as needed for project implementations, which could be 2 days per month.

******QUALIFICATIONS****
• Bachelors degree in English, Journalism or Marketing, or similar subject
• 2-3 years professional writing experience with customer-facing content*
• 1-2 years one of the following: web design, graphic design, content management systems, or intranet management experience
• 1-2 years wireless (or other high tech) experience
• Excellent verbal and written communication, organizational, interpersonal and analytical skills
• Detail-oriented, excellent follow through, ability to multitask, manage projects and workflow, and work well under tight deadlines in a fast paced environment.
• Must be a self-starter who is comfortable working independently with remote stakeholders
• Basic understanding and ability to use HTML
• Experience with Search optimization highly desired
• Advanced proficiency in MS Office (Word, Excel, PowerPoint, Project) required; proficiency in PhotoShop preferred
• Proficiency with Adobe Publish or CQ5 is desired, but not required

E-commerce Merchandiser : Piscataway, NJ or NYC : Temporary

Tue, 21 May 2013 20:45:02 EDT

This is a YEAR + Full time CONTRACT position - The candidate CAN be in NJ OR NYC metro area.

Looking for an e-commerce marketing professional with demonstrated experience driving growth in retail sales of hard goods. Duties include developing strategies and plans for driving online sales growth, optimizing product offers to target profiles, developing best-in-class e-commerce websites, funnel analysis, adjusting product merchandising to changes in metrics, and creating strategies for product up-sells and cross-sells. Prefer someone with a firm understanding of e-commerce merchandising.

Responsibilities also include:
- Ensure integrity of existing user interfaces by continually reviewing and coming up with solutions for concerns.
- Maintain clear lines of communication with design, usability, IT, and test teams to ensure clear scope and project progress.
- Work directly with technical teams.
- Lead project lifecycle through requirements gathering, design, development, testing, and launch.
- Occasional development of sitemaps, conceptual mockups, and flow diagrams.
- Work with large, geographically dispersed teams.

Required Skills & Experience
- Bachelor’s Degree in Marketing, Sales, or Information Technology.
- 5+ years experience in website production with a very firm grasp of website fundamentals.
- 4+ years experience in e-commerce merchandising with demonstrated experience in driving online sales growth.
- 3+ years experience analyzing web traffic and e-commerce metrics, including funnel analysis.
- Excellent command of current website optimization techniques, including A/B testing.
- Powerpoint wiz.
- Outstanding ability to solve business problems with website solutions (will want to hear a detailed example of this).